Unit 08-Task 12
1 Hello, I'm ringing from Beckford Services. You promised our order would be with us by last Friday, and it still hasn't arrived.
Yes, it's order number 78651. We told you how urgent the order was when we placed it. Can you tell me what the problem is? Yes, please do. As soon as possible.
2 Hello, I'm calling because I think you've made a mistake with the invoice you've sent us. You've charged us far too much. Yes, it's 340162, dated the 16th of November, and you've charged us €2,450!
We were only expecting to pay €1,450.
Yes, please call as soon as you can. Goodbye.