Unit 07-Task 12
第7单元 任务12
Good morning. Angela Rusita in Customer Services speaking. How can I help you?
早上好，我是客服部的Angela Rusita，有什么可以帮您？
Oh, I'm sorry about that. What's the matter?
噢，很抱歉。发生什么事了？
Can you give me the invoice number, please, and your order number?
您能把发票号码和订单号给我吗？
And what seems to be the problem?
问题出在哪？
I see. I'm very sorry about that. There's obviously been a mix-up. I'll have it checked for you and I'll call you back as soon as I can.
我明白了。很抱歉。这肯定是个误会。我会帮您去查一下并尽快给您回电。